IT Services

Technology is Complex. Managing it shouldn’t be. We are here to help.

Technology is vital to every organization. However, managing that technology seemingly becomes more complex and costly every day. As we become more reliant upon technology to accomplish day-to-day goals, companies must devote more and more time to reactive fixes and maintenance of existing equipment, while forward-looking, strategic work sits on the back burner.

Enceptia’s Managed Services — a comprehensive and flexible suite of IT support offerings — work to ensure your technology infrastructure is operational, secure, and available to support your business, while allowing you to focus on growing your business. We provide proactive and reactive IT management and support, ensuring your organization’s vital systems perform as needed. Shift your attention to things that make a real difference to your business — while lowering costs, removing distractions and improving productivity. Our 28 years of experience supporting Autodesk® products, along with 15 years of computer systems support, uniquely positions us as expert IT service providers for design professionals.

Managed Services

All of the services are offered on month-to-month or annually so there is no need for a long term contract.

Help Desk

Our 24/7 Help Desk service offers responsive support, management, and reporting from trained specialists.

Remote Monitoring

We monitor the health status of your IT environment to detect and resolve problems before they become critical.

Essential IT Support

Our experts are available to assist with all your day to day IT support or project requirements.

Hosted Exchange

Eliminate the hassle of managing email servers with our highly reliable, hosted email service with Microsoft Outlook.

Data Backup

Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss.

Data Replication

Off site replication of your data provides additional layer of protection in the event of a disaster at your site.

Compliance Reporting

We have the technology and know-how to provide detailed compliance reports of your licensed products.

Patch Management

We will keep servers, workstations and remote computers up-to-date with the latest patches and software updates.

Managed Anti-Spam

This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.

Managed Anti-Virus

Protect your business from malicious virus and malware attacks that can slow down or even halt production.

Account Management

We can handle all Autodesk Account administrative tasks so you can spend more time designing.

Managed Anti-Virus

We manage and maintain your Autodesk® Vault® implementation to ensure optimum performance.

Bundle Plans

Each of our service plans is fully customizable, allowing an organization to deploy the services that best fit their specific business needs and budget.

  • Proactive Plan: Enceptia’s Proactive Plan is designed to reduce costs, improved reliability and performance, and eliminate technology headaches through proper systems management. We integrate with your current IT structure to provide network management, maintenance & monitoring of your essential IT systems.
  • Fully Managed Plan: Enceptia’s Fully Managed Plan is a fully outsourced solution, designed to fulfill an organizations entire IT requirements. Our comprehensive approach allows you to focus on your core business while we ensure systems run smoothly. Security, networking, hardware, data protection and user support – we handle it all for a single, predictable price.

For more information about our managed IT Services, contact us today.